1rokok Privacy Policy

1. Introduction

This Privacy Policy is an official 1rokok document that outlines our approach to collecting, processing and protecting users' personal information. This policy applies to all individuals who use the 1rokok platform, covering the website, mobile services and all related service channels.

By registering an account or continuing to use 1rokok's services, you are considered to have read, understood and agreed to this Privacy Policy in full. If you do not agree with any part of this policy, please stop using our platform and contact us to delete your account.

1rokok operates under international licensing and is bound by applicable data protection legal compliance requirements. We are committed to ensuring your data is managed transparently, responsibly and securely at all times.

2. Information We Collect

In carrying out our services, 1rokok collects various categories of personal information depending on the type of interaction you have with the platform. Collecting this information is necessary to ensure account security, comply with regulatory requirements and deliver the best service to you.

2.1 Account Registration Information

During the new account registration process, we collect the following information:

• Full name as per identification card / MyKad
• Identification card / MyKad number
• Date of birth (for age verification of 21 and above)
• An active mobile number
• A valid email address
• Preferred username and password

2.2 Financial Information

For the purpose of processing deposits and withdrawals, we collect details relating to the payment method you use. This includes information relating to e-wallet accounts (Touch 'n Go eWallet, ShopeePay), details for DuitNow and FPX, and digital wallet addresses for cryptocurrency transactions (USDT, BTC, ETH). We do not store your PIN numbers or banking account passwords.

2.3 Technical Information

Our platform automatically records certain technical information when you access our website, including:

• Your device's IP address
• Web browser type and version
• Device type and operating system
• Activity and game history on the platform
• Time and date of each login session
• Cookie data and similar website tracking technologies

2.4 Customer Support Information

When you contact the 1rokok support team via live chat or email, we record the content of that communication for the purpose of resolving complaints and improving our service. These records are stored securely and can only be accessed by authorised staff.

3. How We Use Your Information

The information we collect is used specifically for the following purposes and nothing beyond that. 1rokok follows the principle of minimal data collection — we only request information that is genuinely needed to provide services to you.

• Identity verification: Ensuring every user is aged 21 and above and that account information is valid.
• Transaction processing: Managing deposits and withdrawals with a minimum deposit of RM20 and minimum withdrawal of RM100, with a processing time of 5–30 minutes.
• Account security: Detecting and preventing fraud, money laundering and unauthorised access.
• Legal compliance: Meeting reporting obligations under the international licensing we hold.
• Service communications: Sending notifications relating to your account, bonus promotions and important updates.
• Platform improvement: Analysing usage patterns to improve performance and the user experience.
• Customer support: Providing assistance and resolving issues via 24/7 live chat and email.

4. Sharing Information with Third Parties

1rokok does not sell users' personal information to any outside party. However, there are certain situations where we may need to share your information with trusted parties, solely to enable us to deliver services to you.

4.1 Payment Service Providers

To process your deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency, we need to share the required transaction information with the respective payment service providers. This sharing is limited to only the information needed and is subject to strict confidentiality agreements.

4.2 Game Platform Providers

The game providers we work with may receive limited information relating to your gaming session for game integrity and compliance purposes. These providers are bound by their own privacy policies and agreements with 1rokok.

4.3 Legal Requirements

In certain circumstances, 1rokok may be required to disclose user information to the relevant authorities when required to do so by law or court order. We will notify you if this occurs, unless prohibited from doing so by law.

5. Data Security

Protecting your personal information is 1rokok's highest priority. We implement multiple layers of technical and organisational security to prevent unauthorised access, loss, misuse or disclosure of data.

The security measures we implement include data encryption using 256-bit SSL for all data transmissions, role-based access controls for all internal staff, continuous account activity monitoring, periodic security audits by independent parties, and cybersecurity threat detection and prevention systems.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. Should any security incident involving your data occur, we will notify you within a reasonable time and take immediate action to reduce its impact.

6. Your Rights as a User

As a 1rokok user, you have clear and enforceable rights relating to your personal information. We respect these rights and will process related requests within a reasonable timeframe.

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request that we correct information that is inaccurate or out of date.
• Right to Erasure: In certain circumstances, you can request that we delete your personal data.
• Right to Object: You can object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You can request your data in a machine-readable format.
• Right to Withdraw Consent: You can withdraw your consent at any time, without affecting any processing that was carried out before the withdrawal.

To exercise any of these rights, contact the 1rokok support team via live chat or send an email to [email protected]. We will respond to your request within the prescribed timeframe.

7. Use of Cookies

The 1rokok website uses cookies and similar tracking technologies to improve the user experience and collect statistical information about website usage. Cookies are small text files stored on your device when you browse our website.

7.1 Types of Cookies We Use

We use several types of cookies for different purposes:

• Essential Cookies: Required for basic website functions such as session authentication and login security.
• Performance Cookies: Help us understand how users interact with the website for continuous improvement.
• Functional Cookies: Store your preferences such as language and display settings for convenience.

7.2 Managing Cookies

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the 1rokok website. For guidance on managing cookies according to your browser, please refer to the respective browser's help documentation.

8. Data Retention Period

1rokok retains your personal information for as long as your account is active or as long as needed to provide services to you. Once an account is closed or the set retention period expires, data will be securely deleted or anonymised.

Certain information may need to be retained for a longer period to meet legal obligations, resolve disputes, or enforce agreements. In all cases, we only retain data for as long as necessary for a legitimate purpose.

9. Changes to This Privacy Policy

1rokok reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The latest version of this Privacy Policy will always be available on this page.

If we make significant changes, we will notify you by email or via an in-platform notification before the changes take effect. The "Updated" date at the top of this page will reflect the date of the latest revision.

Your continued use of the 1rokok platform after the date the changes take effect will be considered as your acceptance of the latest version of this Privacy Policy. If you do not agree with the changes made, you are advised to stop using the service and contact us.